EconomyBookings Reviews
EconomyBookings Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EconomyBookings has 1.3 star rating based on 166 customer reviews; consumers are mostly dissatisfied and only 4% would likely recommend.
Key Takeaways for Future Customers
- Check EconomyBookings reviews for many refund and billing complaints before booking.
- Expect possible undisclosed fees and extra insurance charges at pickup.
- Phone support is often unreachable; rely on email and document everything.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds being a nightmare and missing deposit returns.
- Billing practices flagged as deceptive and overcharging at rental counters.
- Many report poor customer service, slow responses, and claims marked as no‑show.
Positive Feedback
Some users cite great prices and occasional helpful agents who resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EconomyBookings has 1.3 star rating based on 166 customer reviews; consumers are mostly dissatisfied and only 4% would likely recommend.
Key Takeaways for Future Customers
- Check EconomyBookings reviews for many refund and billing complaints before booking.
- Expect possible undisclosed fees and extra insurance charges at pickup.
- Phone support is often unreachable; rely on email and document everything.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds being a nightmare and missing deposit returns.
- Billing practices flagged as deceptive and overcharging at rental counters.
- Many report poor customer service, slow responses, and claims marked as no‑show.
Positive Feedback
Some users cite great prices and occasional helpful agents who resolved issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Full coverage claim
I purchased full coverage insurance through Economybookings. When I returned the car, Dollar Rental sent me an invoice for $2,097.96.
I filed a full coverage claim for booking number: ***. They say I need to provide bank statements and that it is a refund, not insurance. Although it appeared to be full coverage, which is an insurance term, I took it to mean insurance. Very deceptive.
Also need to update my email. Impossible to reach customer service.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Silver Spring, Maryland
No car
The reviewer tried to contact the company before posting this review.
I arrived at BWI at midnight to be informed there were no more cars after I had already paid. The man working was rude and told me they reopened at 6 am. Now I can't reach anyone to refund my money.
- Did not follow through with promise of car
Preferred solution: Full refund
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
Hertz refused my Russian license in Rome, but Sixt accepted it. EconomyBookings refuses refund.
- - EconomyBookings and Hertz at Rome airport; prepaid 442.92 refund denied.
- - Hertz refused IDP for a Russian license; Sixt rented at the airport.
1. Always check the document requirements (IDP, visas, insurance) before paying for a booking.2.
If the requirement is impossible to meet — cancel the booking in advance (EconomyBookings offers a refund to E-Wallet 48 hours before pick-up).3.
Book directly with trusted companies (e.g. Sixt) instead of using aggregators.
Upon arrival, Hertz refused to give me the car solely because I have a Russian national driving license and do not have an International Driving Permit (IDP).
They would not accept my license.
I immediately went to the Sixt desk at the same airport with the exact same Russian license. Sixt accepted it without any problem and rented me a car on the spot (Agreement No. 961327****, 15:37 the same day).
Despite this clear proof that I was present and ready to rent, EconomyBookings and Hertz claim it was a "No-Show" and refuse to refund my 442.92. They hide behind a clause about IDP requirements, but fail to acknowledge that another major rental company accepted my license without issue at the very same location and time.
This feels like a scam.
They took my money, didn't provide the service, and are now ignoring the facts.
I have all the documentation and will be pursuing a chargeback. I strongly advise against using EconomyBookings.
Booking number: B3578****
Pickup: Rome Fiumicino Airport, 06.08.2026
Amount lost: 442.92
Preferred solution: Full refund
User's recommendation: I would not recommend this company to future customers. Based on my experience, the service did not meet my expectations, and I would suggest considering other options before making a decision.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help please *** I needed...
The reviewer tried to contact the company before posting this review.
I need help please
***
I needed to cancel due to a medical reason been at the hospital all day with a hip issue have a tear and bursitis in excrusting pain
You guys took all my money !? Please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: We had an absolutely horrible car rental experience with Economy Bookings!!
- - Car was in poor shape with patch body repairs, worn tires, and no gas.
- - It had 221,292 km; fuel pump/engine lights appeared; no replacement.
Company fixed the issue and I have been provided with full refund. I have received my refund of $710.15 in Decemeber, that I paid in June, for the horrible car and experience in August.
The replacement car that I had to get on the spot cost me 800 Euros. Never going back to Sarajevo, because of this experience with FINAL RENTALS!!.
Finally, I have my refund! Thank you "Pissed Consumer" for your help!I was never going to give up fighting these thugs!!
Still nothing back, just pure lies from Economy Booking! I have screen shots from the texts as well, where the local FINAL RENTALS says that EconomyBookings owes me a full refund!New rental car that I had to get on the spot cost me 800 Euros, so that is the true damage to us. I paid EconomyBookings $710.15 in June for this car rental in August!!!!
Do not use this car rental broker! They do business with shady car rental companies, like Final Rentals in Sarajevo.
This company lies! I have all the proof, the photos with time stamp and data. I will pursue this matter legaly. I gave them a chance.
They gave me the car that had 221k kilometers and showed engine trouble 10 min after the pick up.
They took the car back the following morning!! No refund for $710.15 for this rental!!!
I got the car ON TIME at the Sarajevo Airport from the worst possible FINAL RENTALS.
See attached photos and the video.
- Car was in the poor shape, see the patch body repair work, seat, and the tires.
- No gas
- Car was likely not part of a legal rental pool, but a private car that was added that night, and given to us.
- The car had 221292 km on it!
- We did not get to use the car for more than 15 minutes!
- The car started flashing "fuel pump light" and "engine service / repair" light 5 minutes into the drive.
We barely managed to get to the hotel that was very close (10 minutes beyond those first 5 minutes). See attached video.
- I have texts from the rental person who took the car away the following morning and did not give us the replacement. Refused to repair it the next day. He was very rude and insulting.
Our hotel staff is the witness.
- In Sarajevo, I had to rent a car from a different agency, and I had to pay 800 euros for another car.
- You should NEVER use Final Rentals in Sarajevo again! Or Economy Bookings, who arranged this car.
- I need my money back NOW!
- Economy Bookings is emailing me lies from FINAL RENTALS: they are saying that I was 1 hour late picking up the car! They were rude!! I have the proof on my phone of all the texts and conversations.
I also have the arrival time of the arrival and the receipts (photos have the time as well).
I will not give up!
I am out of a lot of money, not to mention that we were on a trip to a wedding and had to leave Sarajevo promptly.
This was the worst experience ever, and I do not have the refund yet. But I will continue to fight!
- No pros
- Final rentals is a scam
- For now almost impossible to get your money back
- Very bad customer service at economy bookings
Preferred solution: Full refund
User's recommendation: Do not use this broker, as at the pick up destination you may encounter a complete scam, FINAL RENTALS!
Hello, Thank you for providing the details of your experience. After a full review of your case and the official report received from the rental supplier, I would like to clarify the outcome.
According to the information from the rental company: You arrived one hour after the scheduled pick-up time, but the supplier still accepted the delay and provided the vehicle. An additional €90 was charged according to their policy. Later that night, you contacted the supplier stating the vehicle was not functioning properly. The supplier arranged to collect the car early the next morning, at approximately 05:30 AM.
The amount charged locally was refunded directly at your hotel reception, as confirmed by the supplier. The vehicle was then inspected and found to be fully operational, and it was rented out to another customer the same day without issues. From EconomyBookings’ side, all procedures were followed and the rental supplier provided assistance quickly, including collecting the vehicle and issuing the refund for the local charges. It is important to note that EconomyBookings does not refund unused rental days once the rental period has begun, as outlined in the Terms & Conditions accepted at the time of booking.
We understand how disappointing this experience must have felt, but based on the verified information and the support already provided by the supplier, no further refund can be issued.
If you still need clarification regarding the documentation, the rental terms, or our policies, please reach out through our Help Center and we will be happy to assist you. Kind regards, EconomyBookings Alex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
I am requesting a full refund for my...
The reviewer tried to contact the company before posting this review.
- - Full refund requested due to undisclosed extra insurance and charges at pickup.
- - Please review the terms and provide the refund case number.
I am requesting a full refund for my rental reservation. When I arrived at the rental counter to pick up the vehicle, the rental company required me to purchase additional insurance/coverage and added substantial charges that were not disclosed in the price I paid through EconomyBookings.
I was not able to obtain the rental vehicle because of these additional requirements. I did not agree to voluntarily purchase these additional insurance products, and I paid EconomyBookings for a rental and insurance I was told by Ace wasn't sufficient and that I was ultimately unable to receive. Please review the reservation, the rental company's requirements at pickup, and the terms presented to me when I booked. I am requesting a full refund of the amount I paid to EconomyBookings.
If you believe the additional insurance was mandatory under the rental terms, please provide the specific clause from my reservation showing that requirement and explaining why it was not included in the original quoted price.
Please confirm in writing that my refund request has been submitted and provide the case/reference number. Sasha Herevia Sashastaggs90@***.com 760308****
Preferred solution: Full refund
User's recommendation: Terrible customer service. Do your research first
This person supports our platform.
Supporter |
Glendale, Arizona
Resolved: I haven't received my voucher
The reviewer tried to contact the company before posting this review.
- - Could not reach EconomyBookings by phone; pissed consumer.com connected the same number and a live rep resolved the issue quickly.
They resent the voucher email that I had not received. Go through your website to contact their customer service department as no other method worked.
I was only able to connect with their customer service department through the pissed consumer website. Before that I only received form-letter email replies that did not address my situation and when I called the customer service phone number listed on their website I only got messages from the phone company that the call could not be completed. But calling that same phone number through the pissed consumer website did connect me to their customer service department and the rep that I talked to immediately and politely fixed the problem!
I was not able to contact EconomyBookings customer service directly as each time I dialed their number I got the 'call could not be completed as dialed' message, but when I went through this pissed consumer.com website the call WAS connected (same number) and I was able to talk to a live customer service rep who politely and quickly resolved my issue! Thank you pissed consumer.com!!!
- Low prices
- Very difficult to reach customer service
Preferred solution: I needed my car rental voucher resent to my email which they did!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hawkesbury, Ontario
I have 2 cases being investigated:...
The reviewer tried to contact the company before posting this review.
- - Case B6912**** and B5850****: prepayments not applied to invoices; refunds requested for $216 CAD and $878 CAD.
- - is_content_refused false
I have 2 cases being investigated: B6912**** opened June 21st: rental via Economy booking for Avis Belfast airport. Request my prepayment of $216Cdn be refunded, as Avis told me they do not deal with 3rd party brokers and my prepaid money was never deducted from the invoice.
Therefore, I request a refund from Economy Bookings
Case B5850****: same situation from Keddy by EuropCar, in London, UK. I had prepaid $878Cdn and same situation. My prepayment was never used to reduce the total amount of invoice.
Therefore I request a refund from Economy Bookings.
I do not question both invoices I was charged, I question the prepayment not applied to each invoices.
Thanks. Rene Baril
- No live human in customer service to talk to
Preferred solution: Full refund
User's recommendation: Very unlikely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crowley, Texas
Rental car not received as described,...
The reviewer tried to contact the company before posting this review.
- - Car not received as described and arrived damaged; strong smoking odor.
- - No service response or damage-report link; only a voucher offered.
Rental car not received as described, damaged
Strong smoking odor
No customer service response after multiple times contacting them, no link was received to report damages, no compensation for the damages
Strong smoking odor that made it was difficult to breathe inside car and affected my medical illness worsening my symptoms and I had to rush to hospital for an urgent emergency and was having a difficult time
reported this and economy bookings did nothing
Sixty rental did nothing only a $30 voucher that we will never use, and was a slap in the face
Preferred solution: Full refund
Santa Barbara, California
Canceled trip
Vacation called off, due to weather. Vacation called off, due to weather.Vacation called off, due to weather.Vacation called off, due to weather.Vacation called off, due to weather.Vacation called off, due to weather.Vacation called off, due to weather.Vacation called off, due to weather.Vacation called off, due to weather.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deltona, Florida
Case opened 4 months ago and no response
- - Economy Bookings Oct 6, 2025; coverage $1,244.06; Classique $1,447.55; car issues; case opened Oct 29, 2025; no reply; total loss $2,691.61.
I rented a car through Economy Bookings on Oct 6, 2025 with full coverage for $1244.06. When I picked up the car I was charged an additional $1447.55 of insurance coverage through Classique Car Rentals.
Major problems with the car: unsafe to drive, infested with bugs, no gas when picked up, bad brakes, the radio didn't work, and bad/bald tires. Classique Car Rentals said it was unsafe to drive (after several complaints) after we had it for several days and brought us a different car. This car had no gas and a flat tire (also bald tires) the next morning. No roadside assistance was provided.
We had to take the tire off and taxi into the town to get it repaired. We received no reimbursement for either the taxi fare or the cost of fixing the tire. This company is the worst of the worst. I opened a case on October 29, 2025 and to date (February 22, 2026) NO RESPONSE!
I have called and emailed SEVERAL times and just get emails back saying the case is pending and there is no live person to communicate with to get the matter resolved. I am filing a court claim against the company as well as posting with BBB. Sound advice...
DO NOT RENT FROM ECONOMY BOOKINGS! Total loss: $2,691.61
- No pros
- Fraudulent in all areas
Preferred solution: Full refund
User's recommendation: DO NOT RENT FROM ECONOMY BOOKINGS
The BBB is can't do anything about this and is a glorified Pi$$ed Consumer. What did your credit card company say when you called them?
If they can't help, file a small claims court case in your town.
If they don't show up, you get a default judgement. Getting the money from them may be another problem however.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund from e-wallet
The reviewer tried to contact the company before posting this review.
No response from customer service for more than two weeks.My e-wallet fund supposed to be transfer to original form of payment.
- Easy to navigate website
- Very bad customer service at economy bookings
Preferred solution: Full refund
User's recommendation: Never recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indpls, Indiana
Good afternoon I just booked a rental...
The reviewer tried to contact the company before posting this review.
Good afternoon. I just booked a rental online.
You guys, the price of $512 is pending. How do we know, or how do we get our confirmation code for our booking?
Preferred solution: And understanding of the booking I just paid for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Villa, Illinois
Your phone service does not work. It...
The reviewer tried to contact the company before posting this review.
Your phone service does not work. It goes straight to Verizon Wireless, which is making me think this company is a scam, and I will make it aware if that is correct.
- Not sure if this company is a scam
Preferred solution: A phone call or a correct phone number to call
User's recommendation: Make sure to double check.
Queens, New York
Inquiry re refund
It was easy to book. Easy to pay.
But difficult to get refund and navigate website to get the refund. All contact numbers on the internet did not work. After using Pissed Consumer everything was easy. I was contacted right away.
I was able to get answers as to how to do the paper work etc.
But now I'm told it will take 30 days to get the refund to my bank. So let's see.
Not one thing. No one answered their phone.
Steups! I put in a claim. It was pending.
I got no reply then the claim disappeared as if I never put it in. Crooks!
Lancaster, Pennsylvania
Economy Booking runs a scam.
- - Alleges some reservations are non-refundable and unchangeable.
- - Claims the site offers 100% refund within 48 hours and labels it a scam.
Lisa, to comment on your reply that some reservations are non refundable and unchangeable. Quit talking out of both sides of your mouth.
On your website it says reservations are 100% refundable within 48 hours of pickup time. It doesn't say anything about some reservations are non refundable or unchangeable. This is a big scam and you will be reported to BBB. Please everyone DO NOT use Ecomony Booking.
They are a FRAUD and SCAMMERS.
Larry R. Traister
User's recommendation: DO NOT book with Economy Booking. They are a FRAUD and SCAMMERS. They say on their website 100% refund up to 48 hours before pickup time. But after you book, they change and give no refund or changes to your reservation.
Cleveland, Ohio
No way of communicating
The reviewer tried to contact the company before posting this review.
The pricing and the vehicle was fine. But while I was at airport I needed to speak with someone and there was NO WAY YO COMMUNICATE Economy Booking.
Causing me to be very delayed trying to find a solution to the problem. Ended up having to leave a email and I still didn't receive a response or call
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Hi there, Thanks for sharing your experience, we understand this has been stressful, and we want to help set the path to a resolution. First, a practical note: we've looked on our side and haven't been able to find any booking that matches the details described here.
Could you please verify and share your booking number (or the booking email) so we can confirm it in our system and properly review what happened? That's the fastest way for us to help. Because a few points here are easy to misunderstand, here's how the product actually works, for you and for anyone else watching: • Full Coverage is a reimbursement add-on, not insurance. It doesn't act as a deposit waiver or pay the rental company directly on your behalf — and we don't describe it as "insurance" anywhere on our site.
• When a supplier charges you for damage, the process under the terms you agreed to is: (1) you settle the charge with the rental company, (2) you send us your proof of payment, (3) our Full Coverage team reimburses the covered amount. The bank statement we ask for is exactly what allows us to pay you back. • Our phone support does connect to a live agent on request, so we're happy to make sure you reach a real person. The claim can absolutely still move forward.
Send us your booking number at our community@bookinggroup.com inbox and we'll personally guide you through each step. We're here to help you close this out properly.